
Challenge
The growing demand for pickup orders and returns is causing congestion at customer service counters. When employees divert their attention to fulfill in-store or curbside pickups, it reduces the time available to address other customer needs. As customers increasingly expect faster service, optimizing the process is essential for a smoother experience.

Solution
Truffle Go Box allows customers to easily retrieve their orders and make returns at smart lockers by scanning their order confirmation on their mobile devices. This reduces the workload on staff, allowing them to manage more tasks throughout the day and focus on delivering better customer service, enhancing the store’s overall efficiency.