Frequently Asked
Questions.

Truffle is a next-generation cloud-based point-of-sale and enterprise management system designed specifically for food and beverage outlets, restaurants, cafes, hotels, food courts, and retail environments of all sizes.

Yes, absolutely. Truffle's Owner Admin and Central Dashboard features allow you to control menus, track real-time sales performance, manage staff permissions, and run cross-outlet reports for all branches from a single unified portal.

Yes. Truffle POS includes a robust offline sync capability. Your staff can continue billing, taking orders, and managing tables without interruption. Once the internet connection is restored, all data automatically syncs back to the cloud.

Truffle is highly flexible and cross-platform. It supports iPads, Android tablets, Windows/macOS desktops, thermal receipt printers, kitchen display screens (KDS), customer-facing screens (CDS), QR table codes, and smart pickup lockers (Gobox).

Truffle tracks stock levels and ingredients in real-time. It supports detailed recipe mapping, auto-deduction of raw materials on every sale, low-stock warnings, purchase order creation, and multi-location warehouse management.

Truffle allows guests to scan QR codes at tables or use self-service kiosks to place orders directly. This reduces waiting times, improves order accuracy, and allows your waitstaff to focus on service hospitality rather than manual order taking.

Yes. Truffle integrates directly with major delivery platforms like Swiggy, Zomato, UberEats, and DoorDash. All online orders are routed directly into your POS and KDS, eliminating the need to manage multiple separate tablets.

Setting up Truffle is quick and seamless. Our implementation team manages the initial configuration, menu uploading, and hardware connection. Most restaurant staff can be fully trained and comfortable using the interface in less than an hour.

We provide comprehensive, round-the-clock (24/7) support for active merchants. You can reach our technical support experts via live chat, phone, email, or submit a help ticket through our support center.

Truffle Systems may collect information such as your name, email address, phone number, business details, and other information you provide when using our website or services.

The information may be used to provide and improve our services, respond to enquiries, process requests, communicate with customers, and maintain the security and functionality of our website.

Truffle Systems does not sell or rent your personal information. Information may be shared with trusted service providers when necessary to operate our services, comply with legal requirements, or protect our rights.

Truffle’s Terms & Conditions govern the use of its software, SaaS platforms, POS systems, KDS, Kiosk, QR Ordering, AI-enabled features, integrations, hardware and related technology services. By accessing or using Truffle Services, customers agree to these terms.

Customers are responsible for the accuracy and legality of their data, maintaining appropriate user access controls, protecting passwords and credentials, complying with applicable laws, and ensuring that authorised users use the Services appropriately.

Yes. Truffle may suspend or restrict access when reasonably necessary, including for non-payment, material breach of the Terms, suspected fraud or unlawful activity, security threats, account compromise, or other circumstances permitted by applicable law.

Truffle’s Security & Acceptable Use Policy defines the security, access control, data protection and acceptable-use requirements that apply to users of Truffle’s services, applications, APIs and related technology.

Users must not attempt unauthorised access, bypass security controls, introduce malware, conduct attacks, misuse credentials, unlawfully process personal data, scrape data without authorisation, or interfere with the availability and security of Truffle Services.

Users should promptly report suspected security incidents, account compromises or vulnerabilities to Truffle with relevant details. Security researchers should report vulnerabilities responsibly and avoid publicly disclosing or exploiting unremediated issues.

The DPA defines how Truffle processes, protects, secures and manages Personal Data on behalf of its business customers, including responsibilities, confidentiality, security, incident management and data deletion requirements.

Truffle maintains reasonable technical and organisational safeguards, which may include encryption, access controls, authentication, network protection, monitoring, backups, vulnerability management and incident-response procedures.

After termination or expiry of the service, customers may export available Customer Data using supported functionality. After the applicable retention period, Truffle may delete or anonymise Personal Data, subject to legal, backup, security and other applicable requirements.

Eligible customers can evaluate Truffle POS for 14 calendar days from the date of activation.

Yes. Customers who have made a payment can request cancellation and a refund within the applicable 14-day period, subject to the refund policy terms.

Approved refunds are normally processed within 7–10 working days and are issued via cheque.